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Volunteer jobs

Which team will be your team?!

No overworking here!

To make sure everybody is able to enjoy the festival to a certain extend, our volunteer teams are divided into 3 periods. The teams available to you, will depend on the period you are applying for. These periods are as followed:

Build up week – Monday till Friday before the festival
Pre-festival support – Thursday, Friday before the festival and Sunday after the festival
Festival support – Friday, Saturday and Sunday during the festival

Those working outside festival hours will often work more hours in a day, but are off duty during the festival opening hours.

Find your perfect role down below!

Monday - Friday: Build up

The teams in the build up week work from Monday until Friday before the festival. You are expected to be available for at least 3 of these days!

You will be working full days (8-12 hours a day depending on the workload). During the weekend, you will be off-duty and can enjoy the festival to the fullest.

Construction Crew

Physical role

The construction crew prepares the site for the visitors and guests. They will put down the track mats, place the fences and the crowd barriers, distribute the tables and benches, assist the contractors when needed and perform any other task necessary to transform the event site into a festival site.

The construction crew works closely with the decoration crew, and you might be asked to assist in some of their tasks. This is a physically demanding position and is less suitable for people who are not physically fit.

Decorations Crew

Physical role

The decoration crew turn the castle grounds into a magical realm.

The decoration crew will place all decorations, such as banners, decorative lighting, blackboards and much more. While plenty of decorations are pre-made and prepared, you’ll also need to prepare and paint some during the construction week. A creative mind is expected. DIY skills and experiencing using hand and low level power tools is desirable.

The decoration crew works closely with the construction crew, and you might be asked to assist in some of their tasks. This is a physically demanding position and is less suitable for people who are not physically fit.

Crew Catering

Standing role – does not work Friday

During the construction week, we are looking for some support in the kitchen to help keep everybody well fed and hydrated. Being part of this team may involve some or all of the following:

  • Helping with the build and set up of the crew kitchen/crew tent area
  • Assisting with cooking
  • Early morning (6am) shift starts for breakfast preparation
  • Late evening (8/9pm) shift finishes for post dinner clean-down

Having a food hygiene certificate/Allergy awareness certificate is advantageous but is not essential as training will be provided.

Thurs, Fri, Sun evening: Pre-festival support

The teams in the pre-festival support group work  on Thursday and Friday before the festival, and Sunday evening after the festival. You are expected to be available during all these moments.

You will be working full days (8-12 hours a day) before the festival and roughly 4 hours on Sunday. During the weekend, you will be off-duty and can enjoy the festival to the fullest.

Setup Up Location Manager

Walking role – Due to this nature of the team you will be on all parts of the large site, this role requires a lot of walking.

As setup up location manager you are responsible for a specific area of the festival. On Thursday and Friday you will be there to greet the traders, catering and entertainment, direct them to their location, make sure that everything they asked for is waiting for them, they unload their trucks within the given time and that they do not drive on the grass if prohibited.

On Sunday evening you assist arrival management to make sure all traders and entertainment can leave in an orderly fashion, leaving their pitch/stall as it was handed to them.

Trader Campsite

Walking role – Due to the size of the campsite, this role requires a lot of walking. Bring your walking boots!

As a member of the trader camping team, you are responsible to help traders and entertainment groups set up correctly. You will communicate with Arrival Management to make sure no traffic queues are caused and make sure traders and entertainment pitch their tent or campervan in the correct areas.

Pre-festival Support

Physical role – You’ll be assigned where ever you are needed. This can be anything from sitting down to walking miles and lifting stuff.

We have a lot of odd jobs that need doing to ensure our festival is up and ready to receive visitors. You will help traders drive in and make sure traffic is directed safely. You may be asked to help staff a gate, scan tickets, put the finishing touches on our construction or decorations. After the festival, you might be asked to help direct traffic or take down fences/tables.

Fri, Sat, Sun: Festival support

The teams in the festival support group work on Friday, Saturday and Sunday, the festival weekend. You are expected to be available all 3 days.

You will be working half days (roughly 6 hours a day) and usually in shifts, determined by your team leader. This will allow you to still enjoy parts of the festival.

Camping Crew

Walking role – Due to the size of the campsite, this role requires a lot of walking. Bring your walking boots!

As a member of the camping team, you are responsible for the visitor campsite. You will help keep the campsite clean, make sure people behave and pitch in the right locations and in the evening you will take care of setting up and controlling the official campfire(s) on the campsite.

Stage Crew

Physical role – Most team members need to be physically able, as they may be required to move musical equipment short distances, as well as traverse stage steps.

The stage team’s role is to oversee the main music stages during the festival, and generally make the artists feel welcome. Each stage is run by an experienced stage lead and a group of stagehands, with the whole team being overseen by a stage manager.

Every stage team is based in the secure area behind one of the stages, that contain a number of green rooms plus a hospitality area, all of which that team are responsible for keeping tidy, stocked and in an appropriate condition. The team has to make sure that no unauthorised people enter their backstage area.

The stage team also if requested by the band help move their instruments to/from their assigned green room and to/from the stage. During changeovers the team help as required, to ensure a smooth quick switch between bands, on stage and off stage.

On the larger stages the team liaises with the professional AV technicians who run the audio-visual equipment, but on the smaller stages team members who have prior technical AV experience operate the analogue mixing console for each performance.

Weekend Location Manager

Walking role

As a location manager, you will make sure our traders and entertainment groups are well looked after. You may be asked to pick up guests at the gate and bring them to their location or assist traders and groups when they have questions/requests. You will also keep an eye on how well activities run during the weekend and manage the entertainment theatres.

Ticket Control

Stationary role – During shifts seating is available.

As part of the Festival Ticket team you will control access to the event site. You will be asked to greet visitors in a friendly way as they arrive and leave the site, keep the waiting lines short, and ensure that guests have the correct tickets for entry. This can include the sale of tickets of on the day tickets if they are available. Ticket scanning requires an app which you will need to install on your mobile device to scan the tickets; the app is available for both iOS and Android, and wifi is available on site. Power sockets are available to charge your device between shifts.

Information & Lost Property

Stationary role – During shifts seating can be made available.

As a member of the information stand, you will provide information to the visitors if they have questions about the festival, show times and anything else they can think of. You will also be distributing the information material (festival site map, schedules) to the visitors when they enter the festival grounds. It is also the location where they will turn in items they have found or will report items they have lost, you will register the found items and try to return them to the right owner. The information stand will act as the registration point for lost/found children. When someone reports a missing child, you will activate the missing child procedure.

Merchandise

Stationary role

Help run our merchandise stand by selling mead and branded merch, assisting customers, and handling pre-order pickups. Volunteers keep the booth organized, provide friendly customer service, and help ensure a smooth, fun experience for everyone stopping by.

Crew Catering

Standing/Walking role – This busy role will involve a lot of standing/walking as it is all about providing meals, drinks and snacks to the volunteer crew, bands and selected VIPs throughout the whole festival.

Being part of this team may involve some or all of the following

  • Assisting with cooking
  • Early morning (7am) shift starts for breakfast preparation
  • Late evening (8/9pm) shift finishes for post dinner clean-down
  • Delivering food/drinks to volunteers/VIP’s who are unable to leave their posts during meal times

Having a food hygiene certificate/Allergy awareness certificate is advantageous but is not essential as training will be provided.

Crew Care

Standing/Walking role – This busy role will involve a lot of standing/walking as it is all about providing volunteers with what they need. You might be asked to do any and all of the following:

  • Early morning (7am) shift starts for Radio distribution
  • Late evening (8/9pm) shift finishes for welcoming volunteer and radio charging
  • Delivering food/drinks to volunteers/VIP’s who are unable to leave their posts during meal times
  • Ensuring volunteers know where to camp, where to go for food and help them find their way
  • Welcoming new volunteers, handing out welcome packs
  • Making sure volunteers know where to go, what team they are in, who their team leader is

During shifts seating can be made available.

Night Watch

Walking Role – During the night you will help keep a watchful eye on the grounds, stalls, and equipment. Your eyes will supplement the professional security guards that are also patrolling the site. Acting mainly as a deterrent, you report to security and inform them by radio if you see something unusual so they can check it out. You will then have the whole day to catch up on sleep and explore the festival!

Mobile Support

Physical role – Standby crew

Due to the nature of this team you will be on all parts of the large site, this role requires a lot of walking and other potential physical activity and does not have a guaranteed schedule as you react to what happens on site.

As a member of the mobile support team, you may be asked to assist at any location as the need arises. Maybe ticket control needs additional support in the morning, or you receive information about a broken decoration that requires fixing, or you may be involved in a missing child search. You also make sure that the rubbish bins are emptied regularly, may be asked to assist with crowd control. Basically, any task that comes up during the festival that we did not foresee and needs to be fixed or supported.

The mobile support team are a team that does not have a fixed schedule and are on stand-by which allows them to see every aspect of the festival while working!

Stewards & Wristband control

Walking/standing– This role might require you to stand for most of your shift in the same place as well as patrol areas of the venue.

Fantasy Forest is open to everyone but for safety and security reasons some areas are off-limits to visitors. As part of the Gates and Stewards team you guard entrances to certain areas that should only be accessed by people with the correct wristbands. You patrol a designated area to assist the people in the area with any questions they have and be our eyes on the ground and help us guard against damage happening to the site. You will rotate regularly between locations and will have enough time off to enjoy the festival.

Media Team

Walking role

As a member of the media team, you are expected to capture the essence of the festival through photos and/or videos. You will roam around the festival continuously throughout the weekend in search of amazing moments to capture and be present for important events, working with other team members, during the weekend.

At the end of each day, you are expected to organise and back up your material in the office.

Media team members enjoy access privileges over visitor photographers which enables them to take images that would otherwise not be possible.

This volunteer function has a selection process. You are required to bring all of your own gear if selected, but a space for charging will be provided. Cinematic moments do not wait, as such you are expected to always have your camera ready when roaming the festival.

Shuttle Crew ( Sudeley only!)

Walking role – does not work Friday – As you might need to escort visitors from the station to the bus, this role asks for people who can walk this distance.

We run a shuttlebus from Cheltenham train station to Sudeley and back. Your role will be to signposts our bus service, welcome visitors, and scan their bus tickets. You will also coordinate with the bus drivers to ensure a smooth-running service.

You might be stationed outside the festival during your shift.

Stage Video Crew (Sudeley only!)

As a member of the stage video crew, you will control one of the camera’s at the Dream Stage which will be recorded and displayed on a large screen next to the stage.

As a camera operator, you will follow the instructions from the mixer provided through a headset.

You are not expected to bring your own gear. Basic camera knowledge is useful but not a hard requirement.