2023 refund FAQ
All your questions in one place
How do I obtain a refund, roll-over or voucher/discount code?
All ticket buyers received an email with instructions and available choices at the end of July. As stated in this email, requests could only be made until September 1st. At this point, it is no longer possible to obtain a refund, roll-over or voucher/discount code.
The number of tickets you can buy is not limited to the number of tickets you had in 2023. But it must be kept within reason and all tickets must be purchased in the same order.
No, everybody that requested a rollover to 2024 has been issued brand new tickets. The 2023 tickets are not valid at the gate in 2024.
During checkout enter your voucher or discount code in the correct field
You can use your voucher/discount code on weekend (plus), Camping, Saturday and Sunday tickets.
No, you can use it on any of the above mentioned ticket types and it. Even if this ticket type is different from what you had last year.
Each discount code is only valid once. As soon as you apply it to an order it is invalidated and cannot be used again.
All vouchers/discount codes are only valid for the 2024 event. But you can use them up right up to the event weekend.
All ticket buyers received an email with instructions and available choices at the end of July. As stated in this email, requests could only be made until September 1st. At this point, it is no longer possible to obtain a refund, roll-over or voucher/discount code.