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Privacy policy

Because your details matter

Privacy policy of Fantasy Forest

Pilgrim Events Ltd respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Pilgrim Events Ltd (collectively referred to as “we”, “us” or “our” in the privacy policy) is the data controller of https://fantasyforest.co.uk

What personal data we collect

We collect information about you in two ways: (1) Data you provided to us through purchases and our web forms, (2) through automated technology.

Data you provide to us

The types of personal data we collect directly from you depends on how you interact with us and may include:

  • Your name and contact details, such as postal address, email address and phone number;
  • Payment information, such as credit or debit card number;
  • Any other personal information shared with us.

Data through automated technology

Our website may automatically collect information about how you and your device interact with the website, including:

  • Usage data, such as the pages you visit, you long you visited them for and when you visited
  • Connection information, such as IP address, browser type and geographical location

All this data is collected through our servers and cookies. You can control cookies through your browser’s settings and other tools.

Our website and/or services do not have the intention of gather data from people who are below the age of 16, unless approved by an adult. However, we cannot control the age of our website visitors. We highly recommend parents to be engaged in the online activity of their children, to prevent data collection without consent. If you are convinced we have gathered the data of a child, please contact us at info@fantasyforest.co.uk and we will delete the data.

With what purpose do we collect personal data

We collect your data for one of the following reasons:

  • Subscribing to our newsletter
  • To complete the purchase of tickets
  • Registering a band, group or stall for the festival
  • Fantasy Forest analysis how website visitors use the website so we can improve the website and improve the user experience
  • To contact you for services you’ve requested
  • Legal compliance

Analytics

We, like many other companies and websites use different analytics packages to track behavior on the website. These packages collect which device and browser you use, from which country you’re browsing and how you navigate through the website. This data is completely anonymous and is used with the sole purpose of validating the user experience of our website and improve where necessary. This data collection is done using cookies.

How long do we retain your data

Fantasy Forest does not retain your data longer than required to achieve the goal for which your data was collected.

Data collected through our customer contact form are retained for 6 months

Data collected through any registration forms (volunteers, traders, bands and entertainment) are retained for the duration stated on their respective pages.

Who we share your data with

We do not share, sell or rent your data to any 3rd parties unless absolutely necessary for the execution of an agreement or to comply with legal obligations.

This website may include links to third-party websites. Clicking on those links or enabling those connections may allow 3rd parties to collect or share data about you. We do not control these 3rd party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every separate website you visit.

Data Security

We take the protection of your personal data serious and have taken precautions to safeguard this data against theft, misuse, unauthorized access and publication.

Changes

We will update this privacy policy from time to time. The latest version will always appear on this page with an updated revision date.We advise you to check the privacy policy for any changes on a regular basis. Changes to the privacy policy will be enforced from the moment they are published on this page.

View, edit or delete your data:

You have the right to view, correct or delete any data we collect on you. This means you can request Fantasy Forest to provide a file with all the personal data we have gathered on you. To ensure the request is made by you, Fantasy Forest has the right to ask for proof of identification. This action is taking to protect your privacy.

Contact

If you have any questions, complaints or requests concerning this privacy policy, please contact us at info@fantasyforest.co.uk

Last update: August 8, 2025

Thank you for using the Fantasy Forest mobile application! Here we describe how we collect, use and handle your information when you use our mobile application.

User Data

We do not process sensitive or personal information.

If you use our application, we may sent out push notifications regarding elements related to the festival. If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings

Information automatically collected

We automatically collect certain information when you use the app. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, device name, information about how and when you use our Services and other techincal information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics.

The information we may collect includes:

  • Log and usage data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use the Services with an active connection.
  • Device Data such as your operating system.

Any data collected is automatically deleted after 90 days.

When and with whom do we share information

The automatically collected information may be shared with thirds parties with are as followed

Web and Mobile analytics 

  • Google Analytics and Google Analytics for Firebase

Web Testing

  • Google Play Console

Third parties performing services for us or on hour behalf may requires access to automatically collected data to perform their services. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They also commit to protect the data they hold on our behalf.

We may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout

How can you contact us about this notice

If you have any questions or comments about this notice, you may email us at info@fantasyforest.co.uk