What personal data we collect
We collect information about you in two ways: (1) Data you provided to us through purchases and our web forms, (2) through automated technology.
Data you provide to us
The types of personal data we collect directly from you depends on how you interact with us and may include:
- Your name and contact details, such as postal address, email address and phone number;
- Payment information, such as credit or debit card number;
- Any other personal information shared with us.
Data through automated technology
Our website may automatically collect information about how you and your device interact with the website, including:
- Usage data, such as the pages you visit, you long you visited them for and when you visited
- Connection information, such as IP address, browser type and geographical location
All this data is collected through our servers and cookies. You can control cookies through your browser’s settings and other tools.
Our website and/or services do not have the intention of gather data from people who are below the age of 16, unless approved by an adult. However, we cannot control the age of our website visitors. We highly recommend parents to be engaged in the online activity of their children, to prevent data collection without consent. If you are convinced we have gathered the data of a child, please contact us at email@example.com and we will delete the data.
With what purpose do we collect personal data
We collect your data for one of the following reasons:
- Subscribing to our newsletter
- To complete the purchase of tickets
- Registering a band, group or stall for the festival
- Fantasy Forest analysis how website visitors use the website so we can improve the website and improve the user experience
- To contact you for services you’ve requested
- Legal compliance
We, like many other companies and websites use different analytics packages to track behavior on the website. These packages collect which device and browser you use, from which country you’re browsing and how you navigate through the website. This data is completely anonymous and is used with the sole purpose of validating the user experience of our website and improve where necessary. This data collection is done using cookies.
How long do we retain your data
Fantasy Forest does not retain your data longer than required to achieve the goal for which your data was collected.
Data collected through our customer contact form are retained for 6 months
Data collected through any registration forms (volunteers, traders, bands and entertainment) are retained for up to 18 months or 6 months after the festival date for which the data needed to be provided
Who we share your data with
We do not share, sell or rent your data to any 3rd parties unless absolutely necessary for the execution of an agreement or to comply with legal obligations.
We take the protection of your personal data serious and have taken precautions to safeguard this data against theft, misuse, unauthorized access and publication.
View, edit or delete your data
You have the right to view, correct or delete any data we collect on you. This means you can request Fantasy Forest to provide a file with all the personal data we have gathered on you. To ensure the request is made by you, Fantasy Forest has the right to ask for proof of identification. This action is taking to protect your privacy.
Last update: August 24, 2020