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Privacy Policy

Privacy policy of Fantasy Forest

Pilgrim Events Ltd respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Pilgrim Events Ltd (collectively referred to as “we”, “us” or “our” in the privacy policy) is the data controller of https://fantasyforest.co.uk

What personal data we collect

We collect information about you in two ways: (1) Data you provided to us through purchases and our web forms, (2) through automated technology.

Data you provide to us

The types of personal data we collect directly from you depends on how you interact with us and may include:

  • Your name and contact details, such as postal address, email address and phone number;
  • Payment information, such as credit or debit card number;
  • Any other personal information shared with us.

Data through automated technology

Our website may automatically collect information about how you and your device interact with the website, including:

  • Usage data, such as the pages you visit, you long you visited them for and when you visited
  • Connection information, such as IP address, browser type and geographical location

All this data is collected through our servers and cookies. You can control cookies through your browser’s settings and other tools.

Our website and/or services do not have the intention of gather data from people who are below the age of 16, unless approved by an adult. However, we cannot control the age of our website visitors. We highly recommend parents to be engaged in the online activity of their children, to prevent data collection without consent. If you are convinced we have gathered the data of a child, please contact us at info@fantasyforest.co.uk and we will delete the data.

With what purpose do we collect personal data

We collect your data for one of the following reasons:

  • Subscribing to our newsletter
  • To complete the purchase of tickets
  • Registering a band, group or stall for the festival
  • Fantasy Forest analysis how website visitors use the website so we can improve the website and improve the user experience
  • To contact you for services you’ve requested
  • Legal compliance

Analytics

We, like many other companies and websites use different analytics packages to track behavior on the website. These packages collect which device and browser you use, from which country you’re browsing and how you navigate through the website. This data is completely anonymous and is used with the sole purpose of validating the user experience of our website and improve where necessary. This data collection is done using cookies.

How long do we retain your data

Fantasy Forest does not retain your data longer than required to achieve the goal for which your data was collected.

Data collected through our customer contact form are retained for 6 months

Data collected through any registration forms (volunteers, traders, bands and entertainment) are retained for up to 18 months or 6 months after the festival date for which the data needed to be provided

Who we share your data with

We do not share, sell or rent your data to any 3rd parties unless absolutely necessary for the execution of an agreement or to comply with legal obligations.

This website may include links to third-party websites. Clicking on those links or enabling those connections may allow 3rd parties to collect or share data about you. We do not control these 3rd party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every separate website you visit.

Data Security

We take the protection of your personal data serious and have taken precautions to safeguard this data against theft, misuse, unauthorized access and publication.

Changes

We will update this privacy policy from time to time. The latest version will always appear on this page with an updated revision date.We advise you to check the privacy policy for any changes on a regular basis. Changes to the privacy policy will be enforced from the moment they are published on this page.

View, edit or delete your data

You have the right to view, correct or delete any data we collect on you. This means you can request Fantasy Forest to provide a file with all the personal data we have gathered on you. To ensure the request is made by you, Fantasy Forest has the right to ask for proof of identification. This action is taking to protect your privacy.

Contact

If you have any questions, complaints or requests concerning this privacy policy, please contact us at info@fantasyforest.co.uk

Last update: August 24, 2021